← Back to Catalog Domain: Aviation & Aerospace Management
Aviation Customer Experience Manager Master the verified competencies in Aviation Customer Experience Manager as part of the Aviation & Aerospace Management domain. This IKON SKILLS™ Micro-Credential is quality assured and recognized internationally.
Assessment
100% AI-Assessed
Design passenger experience standards
Design passenger experience standards across booking, airport, onboard, and arrival touchpoints
Manage service recovery
Manage service recovery covering disruption care, compensation, and complaint resolution
Coordinate special service delivery
Coordinate special service delivery covering reduced mobility, unaccompanied minors, and medical needs
Manage customer feedback programs
Manage customer feedback programs covering surveys, complaints, and insight generation
Train frontline aviation staff
Train frontline aviation staff covering service standards and difficult situation handling
Coordinate lounge and premium services
Coordinate lounge and premium services covering eligibility, quality, and experience
Manage passenger communication
Manage passenger communication covering disruption updates and expectation management
Apply passenger rights requirements
Apply passenger rights requirements covering care obligations and claims handling
Monitor experience metrics
Monitor experience metrics covering satisfaction, net promoter, and complaint ratios
Lead experience improvement initiatives
Lead experience improvement initiatives covering journey pain points and service design